Return & Refund Policy
FAIR HANDLING, CASE BY CASE.
Because every order is custom-manufactured, returns and refunds are handled according to the terms of your approved quotation. This policy explains how that works.
Custom-Manufactured Products
Products are manufactured to your confirmed specifications and are generally not returnable once production has begun, because they are produced specifically for your order. The refund and remedy terms that apply to your order are those agreed in your approved quotation and invoice.
Samples
Sample availability, sample production charges, and shipping costs are confirmed before any sample order is placed. Sample charges are governed by the terms agreed when the sample is ordered.
Defects and Quality Concerns
If you believe products you received do not match your approved specifications, contact us with your order details and documentation. We review every concern in good faith and work with you toward a resolution consistent with your agreed order terms.
Order Cancellations
Cancellation terms depend on the production stage of your order and the terms in your approved quotation. Contact us as early as possible and we will explain what is possible for your specific order.
How to Contact Us
For any return, refund, or quality question, email sales@minshay.com with your name, order reference, and details of the issue. We respond to every request.
This policy does not create blanket refund or return guarantees beyond the terms of your approved quotation — those terms are confirmed in writing before production begins.